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Privacy Policy
Our goal is to provide you with an Internet experience that delivers the information and reservations in a secure and efficient manner. This requires, the gathering of certain types of information about you. Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site.

This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term “Personal Information” refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal Information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “Aggregated Data” refers to general information regarding visitors and users of the Site that relates to use of the Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

We take the utmost care to ensure that the Personal Information we obtain from you is not used in a way that you may be unaware of or are not agreeable to. If you wish to participate in one of our promotions or subscribe to our e-mail or postal mail lists we may ask for information such as your name, email or postal address. Typical information includes:

Plan and purchase hotel accommodations

Enter your email to communicate about marketing, promotions and surveys

Respond to your questions or suggestions

Improve our offering on our website

Withdrawing Consent to Use
If, after permitting use of your Personal Information, you decide that you no longer wish to be included on our mailing list or otherwise be contacted in the manner disclosed in this Privacy Policy, simply let us know by sending an e-mail, or by clicking on the “Opt-out” or the “Unsubscribe” link at the bottom of our email communication to you.

We do not sell, rent or share any of your personal information with any other party including any non-affiliated third-party, nor do we use it for unapproved commercial purposes.

Permission for Use
We may collect and use Personal Information that you submit at the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such Personal Information. At the time you submit Personal Information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it. By submitting Personal Information you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy.

Protecting your information
We would like our site visitors to feel confident in planning their reservations that we are committed to protecting the information we collect. Our website is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Use of Cookies
We may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through a website, keep track of information so that you do not have to re-enter it each time you visit a website, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.
Cookies are used to collect and maintain Aggregated Data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our Site. While in the process of browsing our Site, you also provide us with information that doesn’t reveal your personal identity — what type of destination you’re exploring, for example. We use this Aggregated Data only as explained. You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you “click” on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Policy. Use of this website signifies your consent, as well as the consent of the company for whom you use the site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by us, as described in this statement, and also signifies agreement to the terms.

Privacy Statement

Effective Date: December 2017

This privacy statement applies to www.calistogamotorlodgeandspa.com, owned and operated by Calistoga Motor Lodge and Spa. This privacy statement describes how we collect and use the personal information you provide on our website: www.calistogamotorlodgeandspa.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We might amend this privacy statement from time to time, so visit this page regularly to stay up to date.

The type of personal information we collect.

The types of personal information that we collect include:

  • Your first name, last name, email address, phone number, and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date, and security code);
  • Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we may also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You can always choose what personal information (if any) you want to provide to us. If you decide not to provide certain details, however, some of your transactions with us may be impacted.

Why do we collect, use and share your personal information?

  • Reservations: We use your personal information to complete and manage your online reservation.
  • Customer Service: We use your personal information to provide customer service.
  • Guest Reviews: We may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers to select the accommodations that fit them best.
  • Marketing Activities: We also use your information for marketing activities, as permitted by law.
  • Other communications: There may be other times when we get in touch by email, mail, phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to and handle requests you have made.
    • If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodations again or fill in all the reservation details from scratch.
    • When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with our website.
  • Legal Purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance.
  • Fraud Detection and Prevention: We may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving Our Services: Finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

To process your information as described above, we rely on the following legal basis:

  • Performance of a Contract: The use of your information may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we'll use your information to carry out our obligation to complete and manage that reservation under the contract that we have with you.
  • Legitimate Interests: We may use your information for our legitimate interests, such as providing you with the best appropriate content for the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.
  • Consent: We may rely on your consent to use your personal information for certain direct marketing purposes. You can withdraw your consent anytime by contacting us at any of the addresses at the end of this Privacy Statement.

Retention of Personal Information

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.

What security procedures are put in place to safeguard your personal data?

In accordance with applicable data protection laws, we observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data. We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

How can you control your personal information?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at the email address stated below. Include "Request personal information" in the subject line of your email to speed things up.
You can also contact us if you believe that the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used or about this Privacy Statement. Email or write to us using the contact details below. We will handle your request in accordance with the applicable data protection law.

Who is responsible for the processing of your personal data?

Calistoga Motor Lodge and Spa, 1880 Lincoln Ave, Calistoga, 94515, United States of America. If you have any suggestions or comments about this privacy statement, send an email to info@calistogamotorlodge.com.

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